Truphone is the company that offers software to enable users of some Nokia phones to make Voice over IP calls when within range of a WiFi hotspot. The big deal is of course free or cheap calls instead of your usual calling rates.
So what's it like?
Truphone sent me a Nokia N95 preloaded with the latest version of the software, Version 3.3, so I promptly nipped up to my local Cafe Nero to do a test. I chose Cafe Nero because Truphone recently signed a deal to allow users to use the Surf and Sip WiFi for free in Cafe Nero - in addition to locations that have The Cloud (the same WiFi used by iPhone users incidentally).
Other than The Cloud and Surf and Sip you have to rely on free WiFi at places like MacDonalds, some hotels and bars, and of course those provided by free-hotspot.com. Naturally its designed for connecting to a home or office WiFi as a starter for ten.
Making a VoIP call was a doddle as the Truphone icon appears on the standy applications list at the top of the phone. You just toggle onto it to activate. This then reveals a list of WiFi access points in the vicinity of which Sip and Surf was one. I selected Sip and Surf and watched as the phone automatically connected - a lot easier than if I were connecting to a private network with security settings. The words 'Truphone: Connected' appear to show you that all is well.
Once connected I was able to make calls over the Truphone network at a fraction of the normal cost. The call quality is only slightly degraded in my view, and not really an issue. My only gripe is that the icons used to indicate status are very small and some are very similar - making them hard to see at times. That will of course depend on the phone you are using too.
OK, this is a very limited test at one location, so that I could give you a quick review. I will take the phone on the road to test it more thorougly soon and report back.
Meanwhile here are my pros and cons:
Pro: This is an easy to use, free application that will save you money on calls, particularly good for calling from abroad if you are near WiFi. The documentation is very thorough showing that Truphone have put a lot of thought into helping new users. Easy to set up dedicated connection for your home and/or office WiFi. Easy account management via the Web.
Cons: You get yet another number to deal with (Your Truphone number), so if you become a serious user you are going to have to find a bit more space on your business card. Currently limited to Nokia E series and N series phones with WiFI capability. Can be frustrating to be near a hotspot but unable to use it due to lack of subscription. Tiny status icons are hard to see.
Comparisons: Truphone competes with the likes of Fring and Skype. All charge pretty much the same. Skype has the benefit of being available in a dedicated phone (SkypePhone) being sold by 3UK.
Verdict: Truphone is easy to use and saves you money. The downside is it won't work on most phones because they aren't WiFi enabled - something of a pity bearing in mind the amount we all waste by not transferrring to VoIP calling. No wonder a hybrid like the SkypePhone is trying to gain an edge in the meantime.
But the bigger problem is that those who most need to save money on calls are on tariffs that discourage them from using VoIP through attractive bundles that erode the benefits of making less calls. It is clear that the battle between the operators and the likes of Truphone is far from over.
(Ken Young)
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